Returns & Exchanges

At Alcon, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return policy for unused and unopened products. If your selection doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned beauty products, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing